FAQS

Q: How much is shipping?

A: Guess what? It’s on us! 🎉 We believe so much in the power of our products that we want to make it as easy as possible for you to get them—without the pesky shipping fees. Whether you're in the heart of Sydney or out in the wilds of the Outback, we offer FREE shipping Australia-wide. Why? Because we know you'll love 13 Lives as much as we do, and getting it into your hands shouldn’t cost you a cent more.

Q: Do you ship internationally?

A: Unfortunately, we don’t offer international shipping at the moment due to those pesky high shipping fees. 😞 But don’t worry! We’ve got distributors in many countries, and we can easily put you in touch with them to get your hands on 13 Lives products. Just drop us a message, and we’ll connect you with the nearest distributor! 🌍💪

Q: Can I become a retailer of your product?

A: You sure can! 🎉 We’d love to have you join the 13 Lives family. Just head over to our Contact Us page or shoot us an email at info@13lives.com with your store details, and we’ll get someone to set up a wholesale account for you. Let’s make it happen! 💪

Q: Can I become a distributor of your product?

A: We do offer distribution contracts to accredited professionals! If your company operates in a region and focuses on sports nutrition, we’d love to explore a business partnership with you. Just reach out to us at info@13lives.com, and one of our Senior Business Development Managers will be in touch with you shortly to discuss the next steps. Let’s build something great together! 💼💪

Q: How long does my package take to arrive?

A: Your order will be processed and dispatched from our warehouse in Sydney, Australia, within 2 business days. Once shipped, you'll receive a confirmation email with your Australia Post tracking number. For regular delivery, typical transit times are between 3 - 7 business days.

🚨 Important: Once your order leaves our warehouse, it’s in the hands of Australia Post, and out of our control. If you chose a tracked delivery option, you'll receive updates not only from us but also from Australia Post, so you can keep an eye on your package!

Please note, we can't be responsible for packages left unattended by Australia Post. Once an item is marked as 'delivered' via the tracking system, any issues should be directed to Australia Post. If your package isn’t collected and is returned to our warehouse, you’ll be responsible for paying the re-shipping cost. Got questions? No worries! Shoot us an email at info@13lives.com or use our Contact Us form, and our team will assist you ASAP!

Q: What if my package has been lost in transit?

A: As mentioned, once your order leaves our warehouse, it's in the hands of Australia Post, and we have no further control over the shipment. If you chose a tracked delivery option, you'll receive updates from both us and Australia Post with tracking details.

🚨 Important: We cannot be held responsible for packages left unattended by Australia Post. Once an item is marked as 'delivered' in the tracking system, you’ll need to contact Australia Post directly with any inquiries.

Please double-check that your name and shipping address are correct when placing your order! Unfortunately, we cannot replace lost items if incorrect information was provided during checkout. If you need further assistance, feel free to contact us at info@13lives.com.

Q: What if my package is damaged or wet?

A: Oh no! If your order arrives damaged or wet, don’t worry—we’ve got your back. 🚚💥 Just email us at info@13lives.com or use the Contact Us form, and our customer service team will resolve this for you as quickly as possible. We’ll make sure you get the 13 Lives experience you deserve!

Q: What is your returns and exchanges policy?

A: We believe in hassle-free returns and exchanges! 🌟 You can return or exchange items within 30 days of receiving your order—easy peasy!

Just a heads-up: refunds will only be issued after all items in the original package, including any free promotional items, have been returned to us.

Before sending anything back, please contact us first! Most issues can be resolved quickly and smoothly, ensuring you get the support you need. Your satisfaction is our priority!